Welcome to our new Support portal

Hi there,

We are excited to announce the launch of our new, unified support platform!

This transition is a key part of Digital Science’s commitment to providing a more connected and seamless support ecosystem. By bringing our tools together, we hope it will be easier for you to find answers and manage your requests.

While we’ve updated the "engine" under the hood to serve you better, your day-to-day experience remains focused on the products you love:

• Refreshed Support Portals: Modern, intuitive interfaces for both Symplectic and Figshare.

• Updated Ticket Management: A streamlined way to log, track, and view your support requests for better transparency.

• Expertise: You’ll continue to receive support from the same dedicated team of product experts you know and trust.

• Email Access: Our direct support channels remain open and unchanged:

  • Symplectic: support@symplectic.co.uk

  • Figshare: support@figshare.com | account-management@figshare.com | review@figshare.com

• Your Community Forum: These remain on our previous support platform until we have found a suitable alternative to transition to. Note the new URLs

  • Symplectic: https://symplectic-forums.freshdesk.com

  • Figshare: https://figshare-forums.freshdesk.com/

We’ve designed this move to be as smooth as possible. While we don’t anticipate any service disruptions, we appreciate your patience as we settle into our new home. If you spot anything unexpected or have feedback on the new look, please let us know!

Thank you for being part of our community as we work to provide a more "joined-up" support for you.

Best regards,

The Digital Science Support Team