Symplectic maintains FTP servers whose main purpose is to provide a location to which clients can upload data feed files for import into Symplectic-hosted instances of Elements. Several different FTP servers cater to the various geographical locations in which Elements can be hosted by Symplectic:

• ftp.ca.symplectic.org (Canada)

• ftp.eu.symplectic.org (EU)

• ftp.apse.symplectic.org (Australia)

• ftp.use.symplectic.org (US)

If you are implementing a data feed against a Symplectic-hosted instance of Elements that requires your files to be uploaded to a Symplectic FTP server, please contact Symplectic support, who will work with you to provide the appropriate access.

Ensuring the security of the data you upload to our FTP servers is very important. At Symplectic, we protect your information using a robust encryption system. Please see below for more details.

Clients have the option to upload files to our FTP (File Transfer Protocol) servers using either the SFTP (SSH File Transfer Protocol) or the FTPS (FTP over SSL/TLS) protocol. Both protocols offer strong encryption mechanisms to safeguard data during transit.

Our FTP servers encrypt all data at rest using AWS volume encryption. This means that even if unauthorized access occurs at the physical storage level, the data remains unintelligible without the proper decryption keys.

When files are transferred to and from our servers, they are transmitted over encrypted connections. Both SFTP and FTPS protocols mandate encrypted connections, adding an additional layer of security to prevent eavesdropping and data interception during transit.

Occasionally, we receive requests from clients who wish to upload PGP-encrypted (Pretty Good Privacy) files. However, Elements data import processes do not currently support the decryption of client-side encrypted files, so we cannot support this use case at present.